Support
Questions, problems or ideas? Email getloop.support@gmail.com and we'll get back to you, usually within a couple of days.
My screen time isn't updating
Loop counts in 15-minute steps (5-minute steps near a limit), and Today shows exact figures from Screen Time under your limits. Open the app and pull down on Today to catch up. Make sure Screen Time access is still allowed in Settings, and that Background App Refresh is on.
My steps or sleep look wrong
Loop reads Apple Health. If you wear a watch or band that isn't Apple's, such as a Garmin, make sure it's syncing to Apple Health. On Today, "Check your data" shows which sources Loop is reading.
Restoring or managing Loop Plus
Open the Loop Plus screen and choose Restore purchases. You can cancel or change a subscription any time in your Apple ID's Subscriptions settings. Refunds are handled by Apple at reportaproblem.apple.com.
Removing someone from my loop
On Your loop, tap the ⋯ on their card and choose Remove from your loop. You'll both stop seeing each other's progress.
Deleting my account and data
Use Delete account in Settings, or email us from the email address linked to your Apple ID and we'll delete it for you. See the privacy policy for what's removed.